Review part 1: Inspection. (I'll update when service complete) While they did show up a few minutes late, they actually called ahead to inform me they were running late. Bonus point for communication. Upon arrival, I'm appreciative that there was no assumed handshake, but rather a very small fistbump, due to concerns of the current corona risks. Extra consideration for going in and out of different peoples houses all day. Inspection itself was smooth, they wore booties on their shoes to not track anything around, took notes, pictures, measurements, answered my questions, and even examined rooms that had no visible mold just because he mentioned the odor. In other words, they were thorough. So far, so good.